1. Purpose

These General Terms and Conditions of Sale (the “Terms and Conditions”) define the rights and obligations of Daria Design and its clients in connection with the provision of interior design, space-planning, consulting and design support services.

Any order placed by the client constitutes the client’s full, complete and unreserved acceptance of these Terms and Conditions.

2. Nature of the services

Daria Design operates as an independent interior designer specialising in interior design and space planning.

The services provided by Daria Design are exclusively limited to:

• Consulting and advice
• Interior design and space planning
• Design support and guidance

Daria Design does not provide project management services, construction management, site supervision or technical monitoring of works.

The services provided by Daria Design consist exclusively of indicative space-planning proposals, sketches, design recommendations, moodboards and visual representations. Under no circumstances shall the documents provided by Daria Design be considered or used as technical execution drawings, construction documents or technical plans intended for the execution of building works.

3. Services offerings

Offer: Flash Diagnosis
Objective: A focused intervention of approximately half a day providing immediate recommendations.
Includes: Space analysis, space-planning sketches and moodboard elements. 3D visualisation may be provided where the project does not involve particular technical or spatial complexity.

Offer: Relooking
Objective: Refresh and enhance the style and atmosphere of an existing space.
Includes: Personalised moodboard, furniture and decoration shopping list.

Offer: Serene Project
Objective: Interior design support for renovation or new-build projects.
Includes: Empty-space planning, reconfiguration of existing spaces, indicative plans and 3D visualisations.

Offer: Evolving Design
Objective: Interior design that anticipates changes in lifestyle and future needs.
Includes: Adaptable solutions taking into consideration children, ageing, reduced mobility or changing household needs.

Offer: Interior Transformation
Objective: Comprehensive transformation of a space or property.
Includes: Comprehensive design presentation, indicative plans and sections, 3D visualisations and overall design recommendations.

Offer: Added Value – Home Staging
Objective: Enhancing the appeal and perceived value of a property.
Includes: Home staging recommendations, 3D visualisation and visual optimisation of the property.

4. Order

Ordering process

All services provided by Daria Design are subject to a prior detailed quotation.

An order shall be considered firm and final upon:

• The client’s signature of the quotation; and
• Payment of the deposit specified in the quotation.

Daria Design reserves the right to refuse an order, particularly in the event of a previous dispute with the client.

5. Pricing and payment

Prices are stated in euros (€).

Unless otherwise specified in the quotation:

• A deposit is payable upon confirmation of the order.
• The remaining balance is payable upon completion and delivery of the agreed services.

In the event of late payment, Daria Design reserves the right to suspend the provision of services until payment has been received.

6. Deadlines

Any deadlines communicated by Daria Design are indicative and may depend, in particular, on:

• The complexity and scope of the project;
• The client’s responsiveness and availability;
• The time required for approvals and validations.

Daria Design shall not be held liable for delays attributable to the client, third parties or circumstances beyond its reasonable control.

7. Client obligations

The client undertakes to:

• Provide accurate and complete information, including any information required for the provision of the services;
• Provide all documents and information necessary for the project, including plans, dimensions, photographs and any other relevant information;
• Review and validate proposals within a reasonable timeframe.

Any request for modification made after a proposal has been validated may result in additional fees, subject to prior agreement with the client.

8. Liability

Daria Design is bound by an obligation of means and undertakes to use all reasonable care and professional skill in providing the agreed services.

The client remains solely responsible for:

• The selection and appointment of contractors, tradespeople and suppliers;
• The selection and purchase of materials, products and equipment, unless otherwise expressly agreed;
• The scheduling and execution of building or renovation works.

Daria Design shall not be held liable for:

• Errors or defects arising during the execution of works;
• Defects in workmanship or construction;
• Technical decisions or choices made by contractors, tradespeople, suppliers or other third parties;
• Any failure to comply with technical, regulatory or construction requirements by third parties.
  
  

9. Intellectual property and limitation of use

All documents, drawings, sketches, moodboards, concepts, visualisations and other materials created by Daria Design remain the exclusive intellectual property of Daria Design, unless otherwise agreed in writing.

Any reproduction, distribution, modification or exploitation, in whole or in part, without Daria Design’s prior written authorisation is strictly prohibited.

Any commercial use of the documents provided by Daria Design is prohibited without prior written authorisation.

Although documents relating to 2D plans and sections may contain a high level of detail, the technical information they contain is neither exhaustive nor intended to replace technical documentation prepared by qualified professionals.

Such documents must under no circumstances be used as technical execution drawings or construction documents.

The elements represented in 2D plans are indicative only. Consequently, Daria Design shall not be held liable for any inaccuracies, discrepancies or errors arising during the execution of works or construction on site.

The documents provided by Daria Design may not be shared with third parties and are intended solely to assist the client in understanding and visualising the proposed interior design and space planning.

Where required for the execution of works, the project must be reviewed and validated by the appropriately qualified and/or regulated professional before any work is undertaken.

10. Right of withdrawal

In accordance with the consumer protection legislation applicable in Luxembourg, individual consumers have a 14-day withdrawal period from the conclusion of the contract, subject to the applicable legal conditions.

The right of withdrawal may not be exercised where:

• The provision of services has begun before the expiry of the withdrawal period at the client’s express request; and/or
• The client has expressly acknowledged the consequences of requesting the commencement of the services before the end of the withdrawal period, where required by applicable law.
  
  

11. Force majeure

Daria Design shall not be held liable for any failure or delay in the performance of its obligations resulting from an event of force majeure, as recognised under applicable Luxembourg law, including events that are unforeseeable, unavoidable and beyond its reasonable control.

12. Governing law and jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg.

In the event of a dispute, the parties shall first seek to reach an amicable resolution.

If no amicable resolution can be reached, the dispute shall be submitted to the competent courts of the Grand Duchy of Luxembourg, subject to any mandatory provisions applicable to consumers.

13. Acceptance

The client’s signature of the quotation constitutes full and unconditional acceptance of these General Terms and Conditions of Sale.

14. Confidentiality and data protection (GDPR)

14.1 Confidentiality

Daria Design undertakes to treat as strictly confidential all information, documents, data and materials communicated by the client in connection with the provision of the services.

This includes, but is not limited to:

• Plans, sketches and visual materials;
• Personal information;
• Financial and budgetary information;
• Photographs of the premises.

Such information shall not be disclosed to third parties without the client’s prior consent, except where disclosure is required by law or is necessary for the proper performance of the services, including, where applicable, transmission to a service provider with the client’s consent.

The client also undertakes not to distribute or disclose documents provided by Daria Design, in accordance with the intellectual property provisions set out above.

14.2 Personal data

As part of its business activities, Daria Design collects and processes personal data relating to its clients.

Such data may include:

• First and last name;
• Contact details, including email address and telephone number;
• Project address;
• Information relating to the interior design project.

Personal data is collected and processed solely for the following purposes:

• Managing the client relationship;
• Preparing quotations and invoices;
• Administering and monitoring the provision of services.

14.3 Legal basis for processing

The processing of personal data is based on:

• The performance of the contract and the provision of the agreed services;
• Compliance with legal obligations, including accounting and invoicing requirements.

14.4 Data retention

Personal data is retained for as long as necessary for the performance and administration of the services and thereafter archived or retained in accordance with the applicable legal obligations in Luxembourg, particularly those relating to accounting and tax matters.

14.5 Client rights

In accordance with the General Data Protection Regulation (GDPR), the client has, subject to applicable legal conditions, the following rights:

• Right of access;
• Right to rectification;
• Right to erasure;
• Right to restriction of processing;
• Right to object to processing.

The client may exercise these rights at any time by submitting a written request to Daria Design.

14.6 Data security

Daria Design implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction and to ensure its confidentiality and security.

14.7 Use of project images for communication purposes

Unless the client expressly objects, Daria Design may use photographs, renderings, visualisations and images of completed projects for communication and promotional purposes, including on its website, social media platforms and portfolio.

No personal information enabling the client to be identified, including their name or precise address, shall be disclosed without the client’s prior written consent.

Where appropriate, project images may be used in a manner that does not identify the client personally.

14.8 Applicable data protection law

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the data protection legislation applicable in the Grand Duchy of Luxembourg.